Privacy Policy

Last updated: 4 August 2025

This Privacy Policy explains how TaiwanCeramicTreasures.com (“we”, “us”, “our”) collects, uses, and shares your information when you visit our website, place an order, or contact us.

If you do not agree with this policy, please do not use our site. By using our site and services, you consent to this policy.

Who we are (Data Controller)

Taiwan Ceramic Treasures
[Legal entity name, if different]
[Registered address]
Email: [taiwan.consult@msa.hinet.net]

If you are in the EU/UK and we do not have an establishment there, we may appoint an EU/UK representative. Contact us for details.

Information we collect

  • Identifiers & contact details: name, email, phone number, billing/shipping address.
  • Order details: items purchased, order notes, delivery preferences.
  • Payment details: processed securely by our payment provider(s); we receive tokens/confirmations, not your full card/bank details.
  • Device & usage data: IP address, browser type, pages viewed, and interactions (via cookies or similar technologies).
  • Communications: messages you send us (email, forms, social).

Why we collect it (Legal bases)

  • To fulfil your order and provide customer support (contract).
  • To operate, secure, and improve the site (legitimate interests).
  • To send optional marketing (consent; you can unsubscribe anytime).
  • To comply with law, prevent fraud, and maintain records (legal obligations/legitimate interests).

Cookies & analytics

We use essential cookies to run the site and may use analytics to understand site performance. You can manage non-essential cookies anytime via Cookie Settings (link or banner). Blocking some cookies may impact site features.

Payments (via PayPal)

We use PayPal to process payments. We do not receive or store your full card or bank details. Those are collected, stored, and processed by PayPal.
When you pay, PayPal may receive your name, email, billing/shipping address, order total, IP address, and device details to authorize the payment and prevent fraud.
PayPal acts as an independent controller of payment data. Please review PayPal’s policies for details on how they handle your information:

  • PayPal Privacy Statement: [link to PayPal’s privacy page]
  • PayPal User Agreement/Seller Policies: [link, if desired]

Sharing your information

We share only as needed to deliver your order and operate our business:

  • Payment processors (e.g., PayPal) for secure payment processing.
  • Shipping & logistics partners (they receive your name, address, and phone number for delivery).
  • IT/analytics/service providers under contract.
  • Authorities or third parties when required by law or to protect our rights.

We do not sell your personal information. We do not use it for cross-context behavioral advertising without your consent.

International transfers

Your data may be processed in countries with different data-protection rules (including Taiwan and the United States). Where required, we use appropriate safeguards (e.g., standard contractual clauses).

Retention

We keep personal data only as long as necessary: orders and invoices (typically 7–10 years per tax laws), support messages (up to 2 years), and analytics data (per tool settings). We delete or anonymize data when it’s no longer needed.

Your rights

EU/UK (GDPR): You can request access, correction, deletion, restriction, portability, and object to certain processing. Where we rely on consent, you can withdraw it anytime.
California (CCPA/CPRA): You can request to know, access, correct, delete, and opt-out of “sale”/“sharing” (we don’t sell). We won’t discriminate for exercising your rights.
Other regions: You may have similar rights under local laws.

How to exercise your rights: Email [taiwan.consult@msa.hinet.net] with your request, and include “Privacy Request” in the subject. We’ll verify and respond within the applicable timeframe.

Children

Our site is not intended for children under the age required by local law (e.g., 13 in the U.S., 16 in parts of the EU). We do not knowingly collect data from children.

Security

We use administrative, technical, and physical safeguards appropriate to the nature of the data. No system is 100% secure; please use unique, strong passwords and protect your devices.

Communications & marketing

We may send service emails (order confirmations, shipping updates). With your consent, we may send marketing emails—you can unsubscribe via the link in any email.

Do Not Track / Global Privacy Control

We currently do not respond to browser “Do Not Track” signals. Where legally required, we honor Global Privacy Control (GPC) signals for opt-out preferences related to cookies/“sharing.”

Changes to this policy

We may update this policy. We’ll post the new date above and, if changes are material, we’ll notify you by email or site notice.

Contact us

Questions or concerns about privacy?
Email: [taiwan.consult@msa.hinet.net]
Postal: [Insert full mailing address]