Shipping & Delivery
Shipping is included in all prices shown on TaiwanCeramicTreasures.com. There are no extra shipping fees at checkout.
Order Processing & Dispatch
- Orders are prepared with care and typically dispatch within a few business days.
- You’ll receive a confirmation email when your order is placed and a tracking email once it ships.
Address & Contact Details (Customer Responsibility)
To help your package arrive smoothly:
- You are responsible for entering accurate shipping details and a valid contact telephone number.
- We ship to the exact address and phone number provided at checkout. We can’t replace, refund, or reroute orders due to incorrect or incomplete information.
- If you need to correct details, contact us immediately after ordering—changes may not be possible once processing begins.
Customs, Duties & Import Taxes
- Any import costs (customs duties, VAT/GST, brokerage fees, or other charges) imposed by your government are the customer’s sole responsibility.
- These charges are not collected by TaiwanCeramicTreasures.com and are not included in our prices.
Tracking & Delivery
- A tracking link will be emailed once your order ships.
- Delivery timelines vary by destination and local carriers. Delays caused by customs or the carrier are outside our control.
Damaged or Lost Parcels
- If your parcel arrives damaged, please contact us within 48 hours with photos of the packaging and item so we can assist with a resolution.
- For lost shipments, we’ll work with the carrier to investigate using the tracking information provided.
Non-Deliverable & Refused Shipments
- Packages returned due to an incorrect address, unsuccessful delivery attempts, or refusal may incur return shipping and re-shipping fees. Original shipping remains included in the product price and is non-refundable.
Questions?
We’re here to help. Contact us at [taiwan.consult@msa.hinet.net] with your order details.